Shipping & Return Policy

Shipping Policy

1. Shipping Destinations
   We ship Vandra products worldwide where possible. Some locations may have restrictions based on carrier or legal limitations.

2. Processing Time
   Orders typically ship within 1–3 business days after purchase confirmation. You’ll receive an email with tracking information once your order ships.

3. Shipping Costs & Times

   • Domestic Shipping: Standard or express options, with rates calculated at checkout.

   • International Shipping: Costs and delivery times vary by region. Duties or customs fees may apply.

4. Delayed or Missing Shipments
   If you don’t receive your package within the estimated timeframe, check your tracking details or contact our support team at [support@vandra.com].

Return Policy

1. Eligibility for Returns
   Items must be unworn, in their original condition, and returned within 14–30 days (confirm exact timeframe) of delivery.

2. Return Process

   • Contact Customer Support: Email [returns@vandra.com] with your order number.

   • Shipping the Return: Follow the instructions provided in the return authorization.

   • Refund or Exchange: Once we inspect the item, we’ll process your request.

3. Return Shipping Costs

   • If the product is faulty or incorrect, we cover the return shipping.

   • For all other returns, customers are responsible for return shipping fees.

4. Refund Timeline
   Refunds usually appear on your original payment method within 7–10 business days after we receive the returned product.

5. Exceptions
   Custom orders or final-sale items may not be eligible for return or exchange.